Privacy
Thank you for visiting a Giving Kids Pty Ltd website. Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below. Throughout this site, the terms “we”, “us”, “our” and “Giving Kids” refer to Giving Kids Pty Ltd and any of its subsidiaries.
Protecting your privacy is very important to us because we are committed to valuing our supporters. Our Privacy Policy below sets out how your personal information is collected, used and protected Payment Card Industry Data Security Standard also apply to us.
Collecting your information
Typically, we collect and store your name, address, telephone number, email, payment card details (including transaction details/history), date of birth, authorisations, records of your communication and interaction with us and details/history of preferences, interests and behaviour relating to products, services and activity with our digital services. We may also collect information about you that is publicly available including information from third parties or other organisations that giving Kids has an arrangement with to provide joint services for marketing purposes.
We also use “cookies” to track visits to our website, social media profile or interaction with our digital services such as emails. A “cookie” is a small text file placed on your computer by our web server which can later be retrieved by our web servers. You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
Cookies are used for marketing and personalisation purposes, to provide you with a better and more customised service and with a more effective digital experience. They may do this by:
- allocating an identification number to your Internet browser;
- determining if you have previously visited the World Vision website;
- identifying pages on our website or Third Party websites you have accessed.
Giving Kids Pty LTD may collect information about how you use our digital services to tailor our services to you. For example, we may do this when you click on a link on our emails or website, visit a website which displays World Vision advertisement, or engage with us online via social media like Facebook. Usually the information we collect in this way is only general information derived from cookies and does not identify you.
Giving Kids Pty LTD also uses advertising companies (e.g. Google and Facebook) to deliver online advertising where World Vision banner advertisements are placed on Third Party websites. When you view a world Vision advertisement on a Third Party website, the advertising company uses cookies and in some cases ‘web beacons’ to collect information such as:
- the server your computer is logged onto;
- your browser type;
- the date and time of your visit; and
- the performance of our marketing efforts.
Giving Kids Pty LTD does associate information about your use of Giving Kids Pty LTD website or our digital services with your personal information (for example, if you have been logged onto giving_kids.com.au or followed a link sent to you by email), any use or disclosure of that information will be in accordance with this Privacy Policy. We collect information about you from you and with your knowledge where we can. You might:
- fill out a form online, at one of our stands or sent to you in the mail
- complete a survey, pledge or petition
- contact us by email or social media
- call us
- send us photos or recordings.
- Register for services, including services provided by our partners
- Use our digital services or that of our partners (like Facebook)
We need certain information to meet your expectations as a supporter. We take special care when collecting, storing and using your payment card details as we must under the Payment Card Industry Data Security Standard.
Giving Kids Pty LTD works with a third party aggregator which allows supporters to text in a response to advertisements delivered across marketing channels to show their support for causes around the world.
Using and sharing your information
We will use your information to help us provide, administer, improve and personalise our communications (including direct and digital marketing), engage, and manage our relationship, with you. For example, if you are a supporter, we will use your information to process your donations, newsletter subscriptions, change of details, and to tell you about our work including via email, facebook and other social media platforms and sms.
It is important that we tell you about how your support is making a difference to the children, families and communities we serve together.This may also include processing payments, managing promotions, providing refunds, verifying your identity, conducting market research, maintaining and updating our records, dealing with enquiries from you and working with our service providers.
We may monitor and record your communications with us (including email and telephone) for security, dispute resolution and training purposes.
We may use or store your information overseas, or use cloud service providers if any of our technical systems are located or need to process data overseas (for example, social media channels), but this does not change our commitment to safeguard your privacy. Like us, we expect our external service providers to also look after your information carefully.
You give us your consent to disclose your personal information and sensitive information outside Australia. You understand that by giving us this consent, you may not be able to seek redress in the overseas jurisdiction if the overseas recipient handles information in breach of the Australian Privacy Principles. Your consent however does not in any way lessen our commitment and the measures we take to safeguard your privacy.
Keeping your information safe
Our website uses secure response forms when we ask for your personal and payment card details and we work hard to keep your information secure by having safe systems in place. We commit to de-identify or destroy your information when requested directly by you, or where we no longer need to keep it.
We will take all reasonable steps to keep your information safe (whether electronic or in hard copy) and to keep it up to date. This includes complying with the Payment Card Industry Data Security Standard, which covers security of payment card information. Our employees and service providers are also expected to keep personal and payment card information confidential and secure.
Is my information/details secure?
Giving Kids Pty LTD takes reasonable steps to preserve the security of cookie and personal information in accordance with our website terms of use and Privacy Policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). If secure transmission is indicated Giving Kids Pty LTD complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure all sponsor and donor credit card information is securely transmitted, processed and stored.
World Vision regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Giving Kids Pty LTD strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. However, once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.